The Challenge
Brick & Flour received a demand letter from an ADA compliance attorney. Their existing website was not accessible to customers using screen readers or keyboard navigation. The legal threat was serious. ADA website lawsuits against restaurants are increasing every year, with settlements often exceeding $10,000.
Their previous web developer quoted 4-6 weeks and $5,000 to retrofit their existing site for ADA compliance, with no guarantee it would pass an audit.
The Solution
Blizzfull rebuilt Brick & Flour's entire web presence with accessibility built in from day one:
- WCAG 2.1 AA compliant website built from scratch with semantic HTML and ARIA labels
- Accessible online ordering with full keyboard navigation and screen reader support
- Color contrast and font sizing meeting accessibility standards throughout
- Alt text and image descriptions for all visual content
- Ongoing compliance monitoring to catch issues before they become legal problems
The Results
Within 48 hours of engagement:
- Full ADA compliance achieved across website, menus, and online ordering
- Legal demand letter resolved with proof of compliance provided to the attorney
- $0 in legal settlements because the rapid response eliminated the threat
- Accessibility score improved from 32 to 98 (out of 100) on automated audits
- 15% increase in online orders from customers who previously could not navigate the old site
Brick & Flour went from legal vulnerability to industry-leading accessibility in two days, not six weeks. The Blizzfull platform handles compliance automatically, so they never have to worry about it again.